Information

Maine Medical Practice are a friendly practice offering welcoming, professional medical services together with a range of patient support services. For general information you can find more details listed, please click on a link within the list below.
 
 
Patient Registration top
We are always please to welcome new patients to our practice. If you wish to join the practice please telephone the receptionist to make an appointment with the doctor of your choice. You will be asked to bring your medical card with you to this consultation (if you are unable to locate your medical card we will supply you with a form to complete in order to obtain a duplicate card).
Seeing Your Doctor top
Each patient in the practice is free to choose which doctor they wish to consult and to choose which surgery is most convenient for them. We operate an appointment system for consultations and try to ensure that patients obtain an appointment on the same day as requested. However, we would ask patients to telephone or call at the surgery as early in the day as possible to obtain an appointment with the doctor of their choice. If the surgery is fully booked we will still try to see patients if they consider that an urgent appointment is required. Please note each appointment is for one person only. While we endeavor to keep surgeries running to time, inevitably, due for example to urgent calls, you may occasionally have to wait longer than usual. In the event of you being kept waiting longer than 30 minutes for a booked appointment you will be given an explanation.
Home Visits top
Home visits are for patients too ill or frail to attend surgeries. Please try to request home visits by 10.30 am This allows the doctors to plan their calls efficiently. If the patient needs to be seen urgently please let the receptionist know.
Night and Weekend EmergenciesDalriada Urgent Care top
We, in common with almost all doctors in the Northern Ireland Board, are part of the “Dalriada Urgent Care” scheme. In the case of a emergency that cannot wait until your own doctor is available, contact the Maine Medical Practice on our usual number (028 25) 882222 and your call will be automatically redirected or you will hear a recorded message advising the number you should call. A doctor will always be available. Please remember that this service is only staffed to deal with urgent calls and it should only be used if there is a problem that cannot wait until normal surgery hours. Please do not go directly to the Dalriada Urgent Care Centre without an appointment as this service is by invitation only and the doctor may be out on an urgent call. Please remember for any life-threatening emergency you should still dial 999 and ask for an ambulance in the usual way.
Repeat Prescriptions top
If you need regular prescriptions and your doctor does not need to see you every time, you can be issued with a repeat prescription. We use a practice computer to check and print repeat prescriptions and would ask, where possible, that you allow 48 hours before collection of prescriptions. You may make your request for a repeat prescription in the answerphone mail box, by internet, by letter to the practice, or by fax. Please do not telephone for a repeat prescription unless you have no other method. Prescriptions ordered on Friday will be available on Monday afternoon. Patients on repeat prescriptions will be invited to the surgery for periodic checks as required.
Test Results / Telephone Advice top
The doctors review all results on a daily basis and note what action (if any) needs to taken. Please phone for results between 10.00 am and 5.00 pm If you need to speak to the doctor, the receptionist will advise.If you wish to speak to the doctor you may do so in the Telephone surgery from 11.00am to 12.00 noon. Please note: In case of a genuine emergency the doctor will always be able to speak to you; if this is the case please let the receptionist know. Please also note, however: in general we do not take calls through the surgery as this is a distraction for both the doctor and the patient during a consultation.
Change Of Personal Details top
If you change your name, address or telephone number please let us know at reception as soon as possible.
Teaching top
Our practice is committed to training and education. We are a training practice for doctors and medical students. If you feel you might be embarrassed by the presence of another person during your consultation a request to consult the doctor alone will be accepted without question. Occasionally we also video consultations both to provide us with feedback on our consultation style and for teaching purposes. Again you will be informed if this is going to happen and you are entirely free to decline this request.
The Premises top
Maine Medical Practice built and subsequently occupied our premises in January 1999. We hope they provide a comfortable and bright environment for patients and are conductive to good medical care. Maine Dental Practice is located below the medical practice and the dentists can be contacted for appointments on (028 25) 880500.
Access For The Disabled top
All consultations and treatment rooms are situated on a level and there is access for disable people. A one way system exists around Maine Medical Centre and there are reserved spaces in the car park for disable people.All toilet facilities are designed with disable users in mind.
Patients’ Comments top
We believe in providing the best possible medical care and continually seek to improve and develop our service. Your comments are always welcome.Occasionally you may feel unhappy about an aspect of your care. If you have a complaint please speak to the medical staff or the practice manager Mrs. Janice Stewart or put your views in writing and we will try to put matters right.

Likewise, if you are pleased with the service we provide or have any suggestions for improvements we would be happy to hear from you. In every case you will be dealt with promptly and in complete. confidence.
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